{"id":36202,"date":"2020-07-14T13:43:20","date_gmt":"2020-07-14T18:43:20","guid":{"rendered":"https:\/\/www.crowdspring.com\/blog\/?p=36202"},"modified":"2026-02-15T23:10:08","modified_gmt":"2026-02-16T05:10:08","slug":"conversion-rate-optimization-guide","status":"publish","type":"post","link":"https:\/\/www.crowdspring.com\/blog\/conversion-rate-optimization-guide\/","title":{"rendered":"Conversion Rate Optimization (CRO) Guide: How to Make Your Website Work Smarter (2024)"},"content":{"rendered":"

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Most marketers and small business owners obsess about the amount of traffic to their online sites.<\/p>\n

Site traffic is important \u2013 it brings attention, a certain degree of validation, and the opportunity to\u00a0convert\u00a0visitors into users or paying customers.<\/p>\n

But whether you’re just starting a business<\/a> and writing a business plan<\/a>, or trying to grow an existing business, traffic alone isn\u2019t enough.<\/p>\n

You have to convert visitors into paying customers.<\/p>\n

Still, it’s hard to convert cold traffic.<\/p>\n

Why? Because cold traffic doesn’t know your business yet.<\/p>\n

People unfamiliar with your business may stumble across your homepage (lucky for you). But those people aren’t ready to buy – they’re ready to be convinced<\/em>.<\/p>\n

Your website has just seconds to convince a visitor that you can offer them a solution to their problem.<\/p>\n

And, as an unknown quantity, that’s a tough sell. So, let’s dig in and take a closer look at how you can win them over.<\/p>\n

Over the past fifteen years, I’ve mentored thousands of marketers, designers, entrepreneurs, and small business owners in optimizing their websites and improving conversions. Among other things, I’ve led dozens of webinars and presentations on conversion rate optimization for businesses across dozens of industries. I share my learnings, insights, actionable tips, and examples in this definitive guide.<\/p>\n

You’ll learn about the power of conversion rate optimization and why you should focus to improve your overall conversion rate. Plus, we share 15 proven strategies to help you optimize your website to improve conversions.<\/p>\n

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What is a conversion rate?<\/h2>
<\/p>\n

A conversion rate is the percentage of visitors who complete the desired action you want them to take. For example, you may want them to sign up for a service, complete a form, or purchase a product or service.<\/p>\n

A conversion rate is calculated by dividing the total number of conversions by the total number of site visitors and multiplying that by 100 to get the percentage.<\/p>\n

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The conversion rate can get tricky if a person can convert to your site on each session (visit). In that case, divide the number of conversions by the number of unique sessions (the number of unique times a site visitor came to your site).<\/p>\n

And, if you sell a subscription to a digital product, product, or service, divide the number of conversions by the number of visitors.<\/p>\n

What is a conversion?<\/h2>\n

A conversion is when a visitor to a landing page takes action you intended they take and completes a goal. If you sell products on your website, for example, the primary goal is for the user to buy something. This is called a macro-conversion.<\/p>\n

You can also include smaller conversions that can occur before a user completes a macro-conversion. For example, you can ask a user to subscribe to your newsletter or receive emails from you. These are called micro-conversions.<\/p>\n

Examples of conversions<\/h3>\n

Examples of macro-conversions:<\/strong><\/p>\n