Customer Service

Brand Experience: How To Stand Out and Supercharge Your Business Growth

Ross Kimbarovsky — Tue, 12 Sep 2023 20:27:17 +0000

Unlock the power of brand experience with actionable insights, real-world examples, and strategies to enhance customer loyalty. The ultimate guide for businesses.

Meeting Customer Expectations: Importance, Strategies to Exceed Them, and Management Tips

Mary Kyamko — Thu, 06 Jul 2023 04:32:08 +0000

Will your business idea succeed? Take our quiz - completely confidential and free! Customer expectations are often tough to meet, especially for small businesses. These expectations evolve with the times and are sometimes impossible to meet. After all, customers can switch businesses whenever they want if these expectations aren’t met. But no matter the challenge, you must equip your business with the tools to meet and exceed these expectations. You must continue to learn various strategies to keep matching these expectations. This guide will discuss the ins and outs of meeting customers’ ever-changing needs, strategies for addressing them best, and tips to keep you guided. What are customer expectations? Customer expectations are the service standards that customers expect from businesses, such as fair pricing, top-notch support, and more. These expectations shape your brand’s customer service to match these demands. Many technological tools exist to help match customer expectations. Customer service tools such as live chat, discussion forums, SMS text support, and more help businesses cater to their customers. But these tools don’t guarantee quality customer service. Many brands make the mistake of relying too heavily on these tools for customer support. As a result, brands fail to meet or exceed people’s expectations. Essential Branding Toolkit for EntrepreneursBuild a stronger brand with our free guides. Get actionable insights to define your brand’s unique voice, understand your market, and stand out to customers. The guides are concise, actionable, practical, and tailored for the busy entrepreneur. The Ultimate Branding Checklist Crafting Your Unique Value Proposition Build Your Brand Pillars Worksheet Market Research Kit

Dropshipping: The Complete Guide to Starting and Succeeding in E-commerce

Mary Kyamko — Tue, 09 May 2023 20:15:38 +0000

Dropshipping has high potential for business growth and is perfect for aspiring entrepreneurs. Learn how to start one in this complete guide.

The Step-by-Step Guide to Starting a Successful Subscription Business

Mary Kyamko — Sun, 26 Feb 2023 19:30:16 +0000

Will your business idea succeed? Take our quiz - completely confidential and free! People love convenience. From connecting to loved ones on the internet to online shopping, technology has swiftly evolved to make our lives easier. So, it’s not surprising that many businesses can be started online today that advocate for convenience, such as subscriptions. And if you’re an aspiring entrepreneur looking to start something new, a subscription business is definitely for you. Over the past fifteen years, our team has helped hundreds of entrepreneurs and small businesses in the United States and worldwide build and grow subscription businesses. This guide shares the actionable insights, tips, best practices, and expertise we’ve developed after helping over one hundred thousand brands. Popular subscription businesses such as eCommerce subscriptions, streaming services, and more have grown drastically over the years as they’re more convenient and affordable. Benefits of a subscription business Subscription businesses may be affordable and convenient to customers but also benefit business owners greatly. Here are four benefits of starting your own subscription business: More cash flow. Subscription businesses often ask for full payment upon subscribing at a discounted price. This helps businesses to have more cash flow to rely upon, especially for startups. Increases brand loyalty. Consistency helps build brand loyalty in subscription businesses. Brands keeping contact with customers and delivering quality products and services on time increase customers’ trust. Easier communication for future brand promotions. It’s easier to market and promote new products and services with a subscription business model as you’re already in contact with your customers. Leveraging this for new business promotions is more convenient and effective. Lesser spending for customer acquisition. You don’t have to spend much money to acquire new customers with your subscription business, as you have a steadier revenue flow. Under a pay-per-product business model, businesses must invest more in marketing and sales promotions to acquire new customers. Consistent revenue. Consistent revenue helps you know what to expect for your monthly revenue. This helps you keep track of your cash flow, expenditures, and more to budget better and invest for business growth. Free Business Startup KitReceive six actionable guides, including a how to start a business checklist, detailed comparisons of LLCs, corporations, sole proprietorships, and partnerships to determine the best fit for your business, plus insights on crafting a compelling pitch deck to attract investors. How to Start a Business ChecklistStarting a Corporation Guide Is an LLC Right for You? Starting a Sole Proprietorship Starting Business Partnerships Creating a Powerful Pitch DeckGet your free startup kitFree Business Startup KitReceive six actionable guides, including a how to start a business checklist, detailed comparisons of LLCs, corporations, sole proprietorships, and partnerships to determine the best fit for your business, plus insights on crafting a compelling pitch deck to attract investors. How to Start a Business Checklist Starting a Corporation Guide Is an LLC Right for You? Starting a Sole Proprietorship Starting Business Partnerships Creating a Powerful Pitch DeckGet your free startup kitFree Business Startup KitReceive six actionable guides, including a how to start a business checklist, detailed comparisons..

What is Customer Happiness and 6 Strategies To Keep Customers Happy

Mary Kyamko — Tue, 16 Aug 2022 18:25:18 +0000

Your small business can grow faster by measuring customer satisfaction. Here are 7 important steps to measure satisfaction correctly.

Emotional Branding: What It Is and How to Use It Effectively

Mary Kyamko — Thu, 17 Mar 2022 19:31:26 +0000

Emotional branding appeals to consumers' emotions, needs, and aspirations. We offer proven insights for introducing emotions to your branding strategy.

6 Ways to Create the Best Customer Experience

Mary Kyamko — Thu, 03 Mar 2022 20:48:42 +0000

Learn about customer experience, why it's essential to the success of your business, and how to create a great customer experience.

4 Proven Ways to Differentiate Your Brand From Competitors

Ashlee Brayfield — Tue, 18 Aug 2020 16:07:53 +0000

Here are four proven ways your company can differentiate from competitors to increase sales and profits and to create loyal customers.

13 Powerful Ways You Can Manage Customer Expectations Better To Grow Your Business Faster

Katie Lundin — Mon, 13 Aug 2018 16:06:11 +0000

Here are 13 proven ways to manage customer expectations to help you grow your business faster. Insights, tips, and strategies.

8 Proven Psychological Strategies To Deal With Angry, Emotional or Difficult Customers

Amanda Bowman — Mon, 16 Apr 2018 15:14:41 +0000

Every business has some unhappy customers. Here are key strategies that will help you to more effectively work with angry, emotional, or difficult customers.

8 Effective Ways Your Small Business Can Wow and Win Back Lost Customers

Katie Lundin — Thu, 05 Apr 2018 17:38:18 +0000

What if you could resurrect those customers who have "ghosted" your business? What if you could rebuild those relationships and reclaim that revenue? You could grow your business and spend less doing so. Here are 8 effective techniques you can use to revive lost customers.

6 Important Questions Every Business Should Ask Their Customers

Amanda Bowman — Mon, 26 Mar 2018 13:38:49 +0000

Feedback from customers - and what you do with that feedback - can turn an average business into a high growth business. Don't ignore important conversations with your customers.

7 Proven Ways to Improve Customer Service

Amanda Bowman — Mon, 17 Jul 2017 05:15:08 +0000

Here are 7 proven customer service tips to help your business put smiles on your customers' faces.

Small Business Customer Service Tips: The Art of the Short Reply

Keri — Thu, 25 Feb 2016 06:05:07 +0000

If you want to improve customer service, consider shorter responses. Here are the top 4 ways to shorten customer service responses.

Customer Service: The Difference Between Empathy and Sympathy

Ross Kimbarovsky — Tue, 16 Dec 2014 19:49:50 +0000

Great customer service requires empathy, not just sympathy for the customer. Here's how empathy differs from sympathy.

How Customer Service Impacts The Success Of Your Business

Ross Kimbarovsky — Thu, 02 May 2013 14:32:43 +0000

What your customers and potential customers say publicly about your company’s products and services matters greatly. In a few minutes, we’ll give you three good tips on improving your customers’ experience when they deal with your customer service team. But first, let’s take a quick look at why you should invest in customer service. According to a survey conducted by Dimensional Research and Zendesk, 90 percent of respondents said that positive online reviews influenced their buying decisions and a nearly identical number – 86 percent – said that their buying decisions were influenced by negative online reviews. Facebook was the leading source of positive reviews (see graph below). Online review sites were the most common source of negative online reviews, but they are also a good source of positive reviews. Does your company show customer reviews on your site? Have customers reviewed your company on other sites? For example, we show crowdSPRING reviews from customers on our own site, but we’re also very proud of the reviews crowdSPRING has received from customers on the independent reviews site, ResellerRatings. Here’s why you should care about delivering great customer service: customer service ranks as the top factor influencing how much a customer trusts a company. When you’re nice to your customers – they’re nice to you. Here are three things you can do to leave your customers with more positive impressions. 1. One customer service agent should “own” the conversation. People are often very frustrated when passed from one customer service agent to another. Very quickly, they conclude that nobody will help them. They also become frustrated when explaining the problem to each new customer service agent. For example, 72% of survey respondents blamed their bad customer service experience on having to explain their problems to multiple people. It’s always best, when possible, to have one agent “own” the conversation with the customer. If you run a multi-channel customer support system, integrate your email or chat support with your business phone system so that the agent the customer contacted during the first interaction becomes their point of contact throughout the resolution process. Involve other people if necessary, but allow the lead person to always communicate with the customer. 2. Set expectations at the start. Customers get very frustrated when their problem takes too long to resolve. In most cases, the frustration stems from confusion and expecting the problem to be resolved quickly. If you know that a particular problem is difficult and cannot be quickly resolved, let the customer know it will take a few days to resolve the problem and that you will update them along the way. And do everything you can to provide a temporary solution for the customer. We ask our team to update customers daily to let them know about progress on a specific issue (whenever we cannot fix the issue right away). 3. Resolve problems quickly. 69% of survey respondents attributed their good customer service experience to quickly resolving their problem. Obviously, you must understand your customer..