{"id":22024,"date":"2016-02-25T00:05:07","date_gmt":"2016-02-25T06:05:07","guid":{"rendered":"http:\/\/crowdspring.wpengine.com\/?p=22024"},"modified":"2025-05-19T17:30:19","modified_gmt":"2025-05-19T22:30:19","slug":"small-business-customer-service-tips","status":"publish","type":"post","link":"https:\/\/www.crowdspring.com\/blog\/small-business-customer-service-tips\/","title":{"rendered":"Small Business Customer Service Tips: The Art of the Short Reply"},"content":{"rendered":"

\"short-business-writing\"<\/p>\n

When I first joined the customer support team at crowdspring, I was convinced that every customer or creative needed detailed replies; the next great American novel in an email response form.<\/p>\n

More content means good customer service<\/a>, right?<\/p>\n

Boy, was I wrong.<\/p>\n

Think about your own experiences as a customer. Would you rather save time and get the answers you need, or take time to dig for the answers you need in a lengthy verse?<\/p>\n

Less is more when it comes to most things, including customer service.<\/p>\n

For example, if you are starting a business<\/a> today, you are unlike to write a traditional 100-page business plan<\/a>. You’re more likely to start with a one-page business plan template<\/a> because investors won’t typically spend hours reading a long plan.<\/p>\n

The same is true for your customers. Your customers want answers, not essays.<\/p>\n

So how do you give your customers all of the information they need while keeping your reply short and concise? It’s easy enough to train your brain to do it and use the handy tools at your disposal.<\/p>\n

Here are the top 4 ways to shorten customer service responses:<\/h2>\n

1. Make sure you understand the customer’s question.<\/strong><\/h3>\n

I know this seems obvious, but take the time to really read the ticket or email and make sure you know exactly what your customer needs from you.<\/p>\n

In fact, it’s impossible to show empathy – something critically important when delivering customer service<\/a> – if you don’t understand the question.<\/p>\n

This will help you ensure you hit all necessary points and give an accurate response. And of course, there are times when you need to smile and let the conversation flow, as we discovered in this very odd but very funny exchange<\/a> with a customer.<\/p>\n

Alternatively, you can leverage AI call centers<\/a> to improve small business customer service by providing instant, concise responses to common inquiries. This will free up time for owners to focus on more complex tasks while keeping customers satisfied.<\/p>\n

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